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Problem in a laptop.
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Author:  AkenBosch [ Tue Jul 15, 2008 5:30 pm ]
Post subject:  Problem in a laptop.

Congratulations for doing a great program.

I have a laptop (HP Pavillion ze4510ea: chipset ALI M 1533, ATHLON XP-M 2400, 1Gb RAM, W XP Home) with a PCMCIA type II card with 2 USB 2.0 ports.
'Safely Remove' detects the card and any USB device connected to the built-in USB ports in the laptop, but none connected to the ports in the PCMCIA card.
Also, when activating 'See all storage devices', I can only see my DVD/CD-RW drive.

Thank you very much for your work and attention.

Author:  Igor [ Tue Jul 15, 2008 5:55 pm ]
Post subject:  Re: Problem in a laptop.

AkenBosch wrote:
Congratulations for doing a great program.

I have a laptop (HP Pavillion ze4510ea: chipset ALI M 1533, ATHLON XP-M 2400, 1Gb RAM, W XP Home) with a PCMCIA type II card with 2 USB 2.0 ports.
'Safely Remove' detects the card and any USB device connected to the built-in USB ports in the laptop, but none connected to the ports in the PCMCIA card.
Also, when activating 'See all storage devices', I can only see my DVD/CD-RW drive.

Thank you very much for your work and attention.

Hello AkenBosch,
Thank you for leaving the message!
1. What version of the program do you use? If not the latest 5th beta version (4.0.4.695), I recommend you to download it from ours web-site's download section and install.
2. If you use the latest version, can you send me a technical information of your PCMCIA card. You can get it via Device properties -> Technical information tab.

Author:  AkenBosch [ Wed Jul 16, 2008 5:05 pm ]
Post subject: 

Hi, Igor.
1. I've that version installed.
2. Here it's what I get:
There are 3 entries:
I think this is for the card:
Sys_DeviceDescription: Controlador de host de PCI a USB mejorado
Sys_LocationInformation:
Sys_DeviceInstance: 2792
Sys_DevicePnPName: PCI\VEN_1033&DEV_00E0&SUBSYS_20011758&REV_04\4&B835F9D&0&0250
Sys_FriendlyName: Controlador de host de PCI a USB mejorado
Sys_HardwareID:
Sys_DriveLetter:
Sys_VolumeLabel:
Sys_ulProblemNumber: 0
Sys_BusType: BusTypeUnknown
Internal_DontShowThisDevice: True
Internal_IgnoreStopAllCommand: False
Internal_ImageName: Default
Internal_Hotkey:
Internal_UserDeviceName: Controlador de host de PCI a USB mejorado
Internal_UserDeviceNameWithDriveLetters: Controlador de host de PCI a USB mejorado
Internal_IsCardReader: False
Internal_IsProbablyFixedDrive: False
Internal_DeviceIsDisabled: False
Internal_DeviceIsSafelyRemoved: False
Internal_DeviceWasDisabledByProgram: False
Sys_VolumesList:
Internal_PhysicalDeviceLink:
------- Physical Device, level 1 ------
DeviceInst=2792
PnPName=PCI\VEN_1033&DEV_00E0&SUBSYS_20011758&REV_04\4&B835F9D&0&0250
FriendlyName=
DEVICEDESC=Controlador de host de PCI a USB mejorado
LOCATION_INFORMATION=
HARDWAREID=
SPDRP_CLASSGUID={36FC9E60-C465-11CF-8056-444553540000}
ParentDeviceInst=6120
ParentDevicePnPName=PCI\VEN_1217&DEV_6972&SUBSYS_00000000&REV_00\3&61AAA01&0&50
ulStatus=$0180600A
ulProblemNumber=0
Capabilities=$00000004
DN_REMOVABLE_Flag=True
DN_DISABLEABLE_Flag=True
DN_WILL_BE_REMOVED_Flag=False
DN_HAS_PROBLEM_Flag=False
DN_LIAR_Flag=False
CM_DEVCAP_SURPRISEREMOVALOK_Flag=False
CM_DEVCAP_DOCKDEVICE_Flag=False
CM_DEVCAP_REMOVABLE_Flag=True
CM_PROB_DEVICE_NOT_THERE_Flag=False
SPDRP_PHYSICAL_DEVICE_OBJECT_NAME=\Device\NTPNP_PCI0013
SPDRP_UI_NUMBER=0
BusType=BusTypeUnknown
------- Physical Device, level 2 ------
DeviceInst=5852
PnPName=USB\ROOT_HUB20\5&2A9A8A&0
FriendlyName=
DEVICEDESC=
LOCATION_INFORMATION=
HARDWAREID=
SPDRP_CLASSGUID={36FC9E60-C465-11CF-8056-444553540000}
ParentDeviceInst=2792
ParentDevicePnPName=PCI\VEN_1033&DEV_00E0&SUBSYS_20011758&REV_04\4&B835F9D&0&0250
ulStatus=$0180200A
ulProblemNumber=0
Capabilities=$00000080
DN_REMOVABLE_Flag=False
DN_DISABLEABLE_Flag=True
DN_WILL_BE_REMOVED_Flag=False
DN_HAS_PROBLEM_Flag=False
DN_LIAR_Flag=False
CM_DEVCAP_SURPRISEREMOVALOK_Flag=True
CM_DEVCAP_DOCKDEVICE_Flag=False
CM_DEVCAP_REMOVABLE_Flag=False
CM_PROB_DEVICE_NOT_THERE_Flag=False
SPDRP_PHYSICAL_DEVICE_OBJECT_NAME=\Device\USBPDO-3
SPDRP_UI_NUMBER=0
BusType=BusTypeUnknown




This is for one of the USB ports:
Sys_DeviceDescription: Controladora de host abierto NEC PCI a USB
Sys_LocationInformation:
Sys_DeviceInstance: 2536
Sys_DevicePnPName: PCI\VEN_1033&DEV_0035&SUBSYS_00351758&REV_43\4&B835F9D&0&0050
Sys_FriendlyName: Controladora de host abierto NEC PCI a USB
Sys_HardwareID:
Sys_DriveLetter:
Sys_VolumeLabel:
Sys_ulProblemNumber: 0
Sys_BusType: BusTypeUnknown
Internal_DontShowThisDevice: True
Internal_IgnoreStopAllCommand: False
Internal_ImageName: Default
Internal_Hotkey:
Internal_UserDeviceName: Controladora de host abierto NEC PCI a USB
Internal_UserDeviceNameWithDriveLetters: Controladora de host abierto NEC PCI a USB
Internal_IsCardReader: False
Internal_IsProbablyFixedDrive: False
Internal_DeviceIsDisabled: False
Internal_DeviceIsSafelyRemoved: False
Internal_DeviceWasDisabledByProgram: False
Sys_VolumesList:
Internal_PhysicalDeviceLink:
------- Physical Device, level 1 ------
DeviceInst=2536
PnPName=PCI\VEN_1033&DEV_0035&SUBSYS_00351758&REV_43\4&B835F9D&0&0050
FriendlyName=
DEVICEDESC=Controladora de host abierto NEC PCI a USB
LOCATION_INFORMATION=
HARDWAREID=
SPDRP_CLASSGUID={36FC9E60-C465-11CF-8056-444553540000}
ParentDeviceInst=6120
ParentDevicePnPName=PCI\VEN_1217&DEV_6972&SUBSYS_00000000&REV_00\3&61AAA01&0&50
ulStatus=$0180600A
ulProblemNumber=0
Capabilities=$00000004
DN_REMOVABLE_Flag=True
DN_DISABLEABLE_Flag=True
DN_WILL_BE_REMOVED_Flag=False
DN_HAS_PROBLEM_Flag=False
DN_LIAR_Flag=False
CM_DEVCAP_SURPRISEREMOVALOK_Flag=False
CM_DEVCAP_DOCKDEVICE_Flag=False
CM_DEVCAP_REMOVABLE_Flag=True
CM_PROB_DEVICE_NOT_THERE_Flag=False
SPDRP_PHYSICAL_DEVICE_OBJECT_NAME=\Device\NTPNP_PCI0011
SPDRP_UI_NUMBER=0
BusType=BusTypeUnknown
------- Physical Device, level 2 ------
DeviceInst=5740
PnPName=USB\ROOT_HUB\5&1D9F062A&0
FriendlyName=
DEVICEDESC=
LOCATION_INFORMATION=
HARDWAREID=
SPDRP_CLASSGUID={36FC9E60-C465-11CF-8056-444553540000}
ParentDeviceInst=2536
ParentDevicePnPName=PCI\VEN_1033&DEV_0035&SUBSYS_00351758&REV_43\4&B835F9D&0&0050
ulStatus=$0180200A
ulProblemNumber=0
Capabilities=$00000080
DN_REMOVABLE_Flag=False
DN_DISABLEABLE_Flag=True
DN_WILL_BE_REMOVED_Flag=False
DN_HAS_PROBLEM_Flag=False
DN_LIAR_Flag=False
CM_DEVCAP_SURPRISEREMOVALOK_Flag=True
CM_DEVCAP_DOCKDEVICE_Flag=False
CM_DEVCAP_REMOVABLE_Flag=False
CM_PROB_DEVICE_NOT_THERE_Flag=False
SPDRP_PHYSICAL_DEVICE_OBJECT_NAME=\Device\USBPDO-1
SPDRP_UI_NUMBER=0
BusType=BusTypeUnknown



Thank you again for your help.

Author:  Igor [ Thu Jul 17, 2008 7:30 am ]
Post subject: 

AkenBosch, thank you for the information!

AkenBosch wrote:
Hi, Igor.
There are 3 entries:

You've sent only information about 2 devices. How many "unknown devices" you see in the program?

Anyway, thank you for the information. Would you mind if we contact you a little bit later (within a month) and ask you to run a test tool which collects full devices information on your computer?

Author:  AkenBosch [ Thu Jul 17, 2008 6:53 pm ]
Post subject: 

Hi.

This is the entry for the second USB port.

Sys_DeviceDescription: Controladora de host abierto NEC PCI a USB
Sys_LocationInformation:
Sys_DeviceInstance: 2664
Sys_DevicePnPName: PCI\VEN_1033&DEV_0035&SUBSYS_00351758&REV_43\4&B835F9D&0&0150
Sys_FriendlyName: Controladora de host abierto NEC PCI a USB
Sys_HardwareID:
Sys_DriveLetter:
Sys_VolumeLabel:
Sys_ulProblemNumber: 0
Sys_BusType: BusTypeUnknown
Internal_DontShowThisDevice: True
Internal_IgnoreStopAllCommand: False
Internal_ImageName: Default
Internal_Hotkey:
Internal_UserDeviceName: Controladora de host abierto NEC PCI a USB
Internal_UserDeviceNameWithDriveLetters: Controladora de host abierto NEC PCI a USB
Internal_IsCardReader: False
Internal_IsProbablyFixedDrive: False
Internal_DeviceIsDisabled: False
Internal_DeviceIsSafelyRemoved: False
Internal_DeviceWasDisabledByProgram: False
Sys_VolumesList:
Internal_PhysicalDeviceLink:
------- Physical Device, level 1 ------
DeviceInst=2664
PnPName=PCI\VEN_1033&DEV_0035&SUBSYS_00351758&REV_43\4&B835F9D&0&0150
FriendlyName=
DEVICEDESC=Controladora de host abierto NEC PCI a USB
LOCATION_INFORMATION=
HARDWAREID=
SPDRP_CLASSGUID={36FC9E60-C465-11CF-8056-444553540000}
ParentDeviceInst=6120
ParentDevicePnPName=PCI\VEN_1217&DEV_6972&SUBSYS_00000000&REV_00\3&61AAA01&0&50
ulStatus=$0180600A
ulProblemNumber=0
Capabilities=$00000004
DN_REMOVABLE_Flag=True
DN_DISABLEABLE_Flag=True
DN_WILL_BE_REMOVED_Flag=False
DN_HAS_PROBLEM_Flag=False
DN_LIAR_Flag=False
CM_DEVCAP_SURPRISEREMOVALOK_Flag=False
CM_DEVCAP_DOCKDEVICE_Flag=False
CM_DEVCAP_REMOVABLE_Flag=True
CM_PROB_DEVICE_NOT_THERE_Flag=False
SPDRP_PHYSICAL_DEVICE_OBJECT_NAME=\Device\NTPNP_PCI0012
SPDRP_UI_NUMBER=0
BusType=BusTypeUnknown
------- Physical Device, level 2 ------
DeviceInst=5796
PnPName=USB\ROOT_HUB\5&36382DD4&0
FriendlyName=
DEVICEDESC=
LOCATION_INFORMATION=
HARDWAREID=
SPDRP_CLASSGUID={36FC9E60-C465-11CF-8056-444553540000}
ParentDeviceInst=2664
ParentDevicePnPName=PCI\VEN_1033&DEV_0035&SUBSYS_00351758&REV_43\4&B835F9D&0&0150
ulStatus=$0180200A
ulProblemNumber=0
Capabilities=$00000080
DN_REMOVABLE_Flag=False
DN_DISABLEABLE_Flag=True
DN_WILL_BE_REMOVED_Flag=False
DN_HAS_PROBLEM_Flag=False
DN_LIAR_Flag=False
CM_DEVCAP_SURPRISEREMOVALOK_Flag=True
CM_DEVCAP_DOCKDEVICE_Flag=False
CM_DEVCAP_REMOVABLE_Flag=False
CM_PROB_DEVICE_NOT_THERE_Flag=False
SPDRP_PHYSICAL_DEVICE_OBJECT_NAME=\Device\USBPDO-2
SPDRP_UI_NUMBER=0
BusType=BusTypeUnknown


Sorry if I haven't explained it more clearly: the three entries appear in the application correctly identified (same name as in the standard Windows 'Safe Remove') under the 'hidden' section.

Sure, no problem, you can contact me whenever you want.

Thank you very much.

Author:  Igor [ Sat Jul 19, 2008 8:53 am ]
Post subject: 

AkenBosch, thank you for the reply!

1. Am I understand right, that you also do not see USB devices connected to the adpater in native Safely Remove Hardware tool?

2. Could you download this version: http://safelyremove.com/upload/usbsafel ... -beta5.exe and see if it displays your USB devices properly.

3. What USB devices you connect to this PCMCIA USB adapter? Just describe them a little bit.

Author:  AkenBosch [ Mon Jul 21, 2008 3:53 pm ]
Post subject: 

Hello, Igor.

Thanks for all your support.

1. With the Windows-native Safely Remove tool I can see the PCMCIA card (3 similar entries as describe before) as well as any USB device connected to it.
2. Downloaded and installed it. Same situation as before, though, now, I can see three new entries for 'Predetermined Monitor'.
3. Storage devices, Flash memory-based USB Pendrives (128 Mb, 512 Mb, 4 Gb) and hard drives connected through external enclosures (3,5'' Seagate 200 Gb, Supercase; 2,5'' Travelstar, i-joy case).

Thank you very much.

Author:  Igor [ Tue Jul 22, 2008 9:59 pm ]
Post subject: 

AkenBosch wrote:
Hello, Igor.

Thanks for all your support.

AkenBosch, you are always welcome with any your questions. And our apologizes for inconveniences you experiences with program at the moment.

Can you download our test tool and send us all device list which it displays, please?

I will send it to you by PM.

Author:  Igor [ Sun Sep 28, 2008 2:24 pm ]
Post subject: 

Igor wrote:
AkenBosch wrote:
Hello, Igor.

Thanks for all your support.

AkenBosch, you are always welcome with any your questions. And our apologizes for inconveniences you experiences with program at the moment.

Can you download our test tool and send us all device list which it displays, please?

I will send it to you by PM.


Akenbosch,
It's likely that we have fixed the problem. Could you download our development version and see if it is fixed or not?

Please get it here: http://safelyremove.com/upload/usbsafel ... ta7pre.exe

P.S. Do not forget to enable "Display all storage devices" checkbox.

Author:  AkenBosch [ Mon Nov 10, 2008 6:45 am ]
Post subject:  Problem in a laptop.

Hi, Igor.

I downloaded and installed the latest beta and it worked !!!

Thank you very much for all your efforts, you're stars !!!!

Author:  Igor [ Tue Nov 11, 2008 10:53 am ]
Post subject:  Re: Problem in a laptop.

AkenBosch wrote:
Hi, Igor.

I downloaded and installed the latest beta and it worked !!!

Thank you very much for all your efforts, you're stars !!!!

AkenBosch, you are welcome! Thanks a lot for your feedback!

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