English Bob wrote:Yes, it works on another computer.
Oddly, it's only the Maxtor drive which doesn't show up on SP1 - other items, such as Flash memory sticks, are fine.
We need some more details about your computer, so could you run our special tool to collect this info, please? Perform next steps, please:
1. Download and unpack this file: http://safelyremove.com/upload/DeviceDump.zip
to any directory, you will see here DeviceDump.exe tool.
2. Connect your device to the computer
3. Run DeviceDump.exe, it will create the dump file in the tool's directory - DeviceDump.log.txt.
4. Please archive and send me the dump file (to email@example.com
) and give some more information about your problem device (which letter it had, how it's named?)