It is currently Wed Nov 22, 2017 12:51 pm

All times are UTC




Post new topic Reply to topic  [ 4 posts ] 
Author Message
 Post subject: Problem safely remove 4 final with Sierra Wireless Compass 885
PostPosted: Sun Mar 15, 2009 8:41 am 
Offline

Joined: Thu Jul 10, 2008 10:47 pm
Posts: 25
The device is recognized by safely remove but I only have one device and its list has 6 devices with the same description, Sierra Wireless HSPA Device.

What's wrong with it? I am confused as how to remove it when there are like 6 thing which are the same. Do I need to remove one or all of them...


thanks


Top
 Profile  
 
 Post subject: Re: Problem safely remove 4 final with Sierra Wireless Compass 885
PostPosted: Mon Mar 30, 2009 2:52 pm 
Offline
Developer
User avatar

Joined: Thu Nov 01, 2007 12:44 pm
Posts: 554
Location: Saint Petersburg
stingmisc wrote:
The device is recognized by safely remove but I only have one device and its list has 6 devices with the same description, Sierra Wireless HSPA Device.

What's wrong with it? I am confused as how to remove it when there are like 6 thing which are the same. Do I need to remove one or all of them...


thanks

Hi Stingmisc,
I'm sorry for the delay with the response.
1. Please describe this device more detailed,
2. What kind of port it is connected to?
3. Do you have "Display surprise removal devices" option enabled?
4. Could you collect device detailed information, please? In order to do it perform the next steps, please:
--------------------
1. Download and unpack this file: http://safelyremove.com/upload/DeviceDump.zip to any directory, you will see here DeviceDump.exe tool.
2. Connect your device to the computer
3. Run DeviceDump.exe, it will create the dump file in the tool's directory - DeviceDump.log.txt.
4. Please archive and send me (to support@safelyremove.com) the dump file.
--------------------


Last edited by Igor on Mon Mar 30, 2009 2:54 pm, edited 1 time in total.

Top
 Profile  
 
 Post subject: Re: Problem safely remove 4 final with Sierra Wireless Compass 885
PostPosted: Mon Mar 30, 2009 2:53 pm 
Offline
Developer
User avatar

Joined: Thu Nov 01, 2007 12:44 pm
Posts: 554
Location: Saint Petersburg
stingmisc wrote:
The device is recognized by safely remove but I only have one device and its list has 6 devices with the same description, Sierra Wireless HSPA Device.

What's wrong with it? I am confused as how to remove it when there are like 6 thing which are the same. Do I need to remove one or all of them...


thanks


BTW what about native "Safely Remove Hardware" tool? Does it display your device correctly?


Top
 Profile  
 
 Post subject:
PostPosted: Thu Apr 16, 2009 1:44 pm 
Offline

Joined: Thu Jul 10, 2008 10:47 pm
Posts: 25
1. Please describe this device more detailed,
http://www.sierrawireless.com/product/compass_885.aspx

2. What kind of port it is connected to?
Siera Wireless AT Command Port (UMTS) (COM12)
Siera Wireless DM Port (UMTS) (COM13)
Siera Wireless CNS Port (UMTS) (COM14)
Siera Wireless Data Port (UMTS) (COM15)
Siera Wireless HSPA Modem
Siera Wireless HSPA Modem Network Adapter

all of the above are based on the native remove icon, not from Safely Remove. Safely remove detects as Sierra Wireless HSPA Device for all of them.

3. Do you have "Display surprise removal devices" option enabled?
Yes

I thought you were ignoring this software since there was no reply at all from you for sometime...

I hope you can check what's wrong with it. I will dump the file you are asking...


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 4 posts ] 

All times are UTC


Who is online

Users browsing this forum: No registered users and 2 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron
Crystal Rich Ltd © 2014 Powered by phpBB ©