Problem with Avast 4.8

Do you have any suggestion or idea? Found a bug? Describe it here!

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philqc
Posts: 1
Joined: Sat Apr 05, 2008 8:53 pm

Problem with Avast 4.8

Post by philqc » Sat Apr 05, 2008 8:56 pm

hi!

since last Avast antivirus update ( 4.8 ), i can't launch USB safely remove anymore. The msg is :

Sign of "Win32:Klone-BKI [Trj]" has been found in "C:\PROGRAM FILES\USB SAFELY REMOVE\ASPR_API.DLL" file.

which is wrong, i am not infected by this trojan. Maybe a file signature problem ?

Anyone have an idea ?
thanks!

Philippe
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Igor
Developer
Posts: 561
Joined: Thu Nov 01, 2007 12:44 pm
Location: Saint Petersburg
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Re: Problem with Avast 4.8

Post by Igor » Sat Apr 05, 2008 9:08 pm

philqc wrote:hi!

since last Avast antivirus update ( 4.8 ), i can't launch USB safely remove anymore. The msg is :

Sign of "Win32:Klone-BKI [Trj]" has been found in "C:\PROGRAM FILES\USB SAFELY REMOVE\ASPR_API.DLL" file.

which is wrong, i am not infected by this trojan. Maybe a file signature problem ?

Anyone have an idea ?
thanks!

Philippe
Hi Philippe!
Thank you for your question! Our package DOES NOT contain any .dll files! Probably you have downloaded the program from another place. So, please make the next sequence:
1. Make full uninstall of the program
2. Then delete "C:\PROGRAM FILES\USB SAFELY REMOVE" folder
3. Download the latest program version from our site: http://safelyremove.com/usbsafelyremovesetup.exe and install it.

If you have any further questions, please feel yourself free to ask me.
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Midnight
Posts: 49
Joined: Thu Feb 21, 2008 1:48 am
Location: Toronto
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Re: Problem with Avast 4.8

Post by Midnight » Tue May 06, 2008 3:57 am

philqc wrote:hi!

since last Avast antivirus update ( 4.8 ), i can't launch USB safely remove anymore. The msg is :

Sign of "Win32:Klone-BKI [Trj]" has been found in "C:\PROGRAM FILES\USB SAFELY REMOVE\ASPR_API.DLL" file.

which is wrong, i am not infected by this trojan. Maybe a file signature problem ?

Anyone have an idea ?
thanks!

Philippe
I hate to be the bearer of bad news, philqc, but the problem lies with your AV and not USB Safely Remove. While AVAST is a decent AV, it's not great and there lies your problem. Perhaps if you were to switch to another reputable Anti Virus program, such as Kaspersky or Bitdefender, your problem(s) would be eliminated.

Just so that you don't think that I'm talking through my hat, I've been in IT for over 25 years and software is my forte, especially AV programs.
So, give Kaspersky or BitDefender a shot and notice the improvements, especially the errors when attempting to run USB Safely Remove.
Just a suggestion. :)
If you think Experts are expensive, wait 'til you see how much Amateurs will cost you!
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