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 Post subject: Recent Update
PostPosted: Wed Jan 07, 2015 1:48 pm 
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Joined: Wed Jan 07, 2015 11:47 am
Posts: 1
Since installing the latest Safely Remove update, my camera now no longer shows as a USB connection as it did previously. My other USB external drive is displaying as usual. Can you suggest a fix for this? I have Windows 7 and the camera does display in My Computer.


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 Post subject: Re: Recent Update
PostPosted: Sat Jan 10, 2015 4:28 pm 
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Joined: Thu Nov 01, 2007 12:44 pm
Posts: 554
Location: Saint Petersburg
Hello,
First of all check you have enabled this option: http://screencast.com/t/xW9lpkeh

If this option is enabled then you need to do the following. Please install temporarily the previous version (uninstallation of the latest version is not required) works in a correct way (download it here: http://safelyremove.com/allVersions.htm ), connect the device that isn't seen by the latest version and send us the report from the program. In order to send the report you should proceed to "Main menu -> Help -> Report a bug", and in the opened dialog enter your e-mail, a short description of the problem and the name of the device you have problems with.


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