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 Post subject: Can't remove any USB device connected to USB HUB D-Link
PostPosted: Sat Jan 19, 2008 2:59 am 
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Joined: Sat Jan 19, 2008 2:55 am
Posts: 10
Hi there!

Really great and useful program!

But the bug is that i can't eject any device which is connected to my USB HUB D-LINK - and it is happening
only in Vista, in XP all working fine.

I have 3.3.0.612 version, and Windows Vista 32bit.

logfile strings looks like this: (it seems your program just can't find USB device ID)

19.01.2008 5:47:18 ****************************** Start ******************************
19.01.2008 5:47:18 USBSafelyRemove Version 3.3.0.612 / Windows (6.0 Build 6000)
19.01.2008 5:47:27 DeviceEject: VetType=VetoIllegalDeviceRequest, VetoName=USB\VID_0EA0&PID_2168\6&3a739ef0&0&5
19.01.2008 5:47:29 DeviceEject: VetType=VetoIllegalDeviceRequest, VetoName=USB\VID_0EA0&PID_2168\6&3a739ef0&0&5
19.01.2008 5:47:29 DeviceEject: VetType=VetoIllegalDeviceRequest, VetoName=USB\VID_0EA0&PID_2168\6&3a739ef0&0&5
19.01.2008 5:47:30 DeviceEject: VetType=VetoIllegalDeviceRequest, VetoName=USB\VID_0EA0&PID_2168\6&3a739ef0&0&5
19.01.2008 5:47:30 DeviceEject: VetType=VetoIllegalDeviceRequest, VetoName=USB\VID_0EA0&PID_2168\6&3a739ef0&0&5
19.01.2008 5:47:31 DeviceEject: VetType=VetoIllegalDeviceRequest, VetoName=USB\VID_0EA0&PID_2168\6&3a739ef0&0&5
19.01.2008 5:47:33 DeviceEject: VetType=VetoIllegalDeviceRequest, VetoName=USB\VID_0EA0&PID_2168\6&3a739ef0&0&5
19.01.2008 5:47:34 DeviceEject: VetType=VetoIllegalDeviceRequest, VetoName=USB\VID_0EA0&PID_2168\6&3a739ef0&0&5
19.01.2008 5:47:34 DeviceEject: VetType=VetoIllegalDeviceRequest, VetoName=USB\VID_0EA0&PID_2168\6&3a739ef0&0&5
19.01.2008 5:48:52 DeviceEject: VetType=VetoIllegalDeviceRequest, VetoName=USB\VID_0EA0&PID_2168\6&3a739ef0&0&5
19.01.2008 5:48:53 DeviceEject: VetType=VetoIllegalDeviceRequest, VetoName=USB\VID_0EA0&PID_2168\6&3a739ef0&0&5
19.01.2008 5:49:26 Enter FormDestroy
19.01.2008 5:49:26 Exit FormDestroy
19.01.2008 5:49:26 ****************************** Stop *******************************
19.01.2008 5:50:54 ****************************** Start ******************************
19.01.2008 5:50:54 USBSafelyRemove Version 3.3.0.612 / Windows (6.0 Build 6000)
19.01.2008 5:50:56 DeviceEject: VetType=VetoIllegalDeviceRequest, VetoName=USB\VID_0EA0&PID_2168\6&3a739ef0&0&5
19.01.2008 5:51:01 DeviceEject: VetType=VetoIllegalDeviceRequest, VetoName=USB\VID_0EA0&PID_2168\6&3a739ef0&0&5
19.01.2008 5:51:30 DeviceEject: VetType=VetoIllegalDeviceRequest, VetoName=USB\VID_0EA0&PID_2168\6&3a739ef0&0&5


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 Post subject: Re: Can't remove any USB device connected to USB HUB D-Link
PostPosted: Sat Jan 19, 2008 10:26 am 
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Joined: Thu Nov 01, 2007 12:44 pm
Posts: 554
Location: Saint Petersburg
drummah wrote:
Hi there!

Really great and useful program!

But the bug is that i can't eject any device which is connected to my USB HUB D-LINK - and it is happening
only in Vista, in XP all working fine.
I have 3.3.0.612 version, and Windows Vista 32bit.

Hello! Thank you very much for your report! Could you tell me which devices were you try to stop?


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 Post subject: Re: Can't remove any USB device connected to USB HUB D-Link
PostPosted: Sat Jan 19, 2008 10:37 am 
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Joined: Sat Jan 19, 2008 2:55 am
Posts: 10
Quote:
Hello! Thank you very much for your report! Could you tell me which devices were you try to stop?


Usual ones. USB flash stick and external USB drives.

If I'm connecting it directly to my motherboards USB outputs - your program stopping them as usual.
But when I'm in Vista and connecting them to USB HUB - it can't do anything. (in XP and HUB all
works excellent)


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 Post subject: Re: Can't remove any USB device connected to USB HUB D-Link
PostPosted: Sat Jan 19, 2008 12:41 pm 
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Joined: Thu Nov 01, 2007 12:44 pm
Posts: 554
Location: Saint Petersburg
drummah wrote:
Quote:
Hello! Thank you very much for your report! Could you tell me which devices were you try to stop?


Usual ones. USB flash stick and external USB drives.

May I ask you to get some additional info?

Could you connect one of your devices (ie USB flash stick) directly to motherboard (on Vista computer), and then open device properties in our program and copy data from "Technical information" tab.

Then, connect device to the Hub and also get Technical information.

After that please put gathered technical information here.


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 Post subject: Re: Can't remove any USB device connected to USB HUB D-Link
PostPosted: Sat Jan 19, 2008 12:51 pm 
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Joined: Sat Jan 19, 2008 2:55 am
Posts: 10
Quote:
May I ask you to get some additional info?

Could you connect one of your devices (ie USB flash stick) directly to motherboard (on Vista computer), and then open device properties in our program and copy data from "Technical information" tab.

Then, connect device to the Hub and also get Technical information.

After that please put gathered technical information here.


yep, here is it:
connected through DLINK USB HUB:

Device User Name: LG USB Flash Disk USB Device (G:)
Device Friendly Name: LG USB Flash Disk USB Device
Device PNP Name: USB\VID_0EA0&PID_2168\6&3A739EF0&0&5
Device HardwareID: USB\VID_0EA0&PID_2168&REV_0200

connected directly to computer:

Device User Name: LG USB Flash Disk USB Device (E:)
Device Friendly Name: LG USB Flash Disk USB Device
Device PNP Name: USB\VID_0EA0&PID_2168\5&8E70AF1&0&6
Device HardwareID: USB\VID_0EA0&PID_2168&REV_0200


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 Post subject:
PostPosted: Sat Jan 19, 2008 1:36 pm 
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Joined: Thu Nov 01, 2007 12:44 pm
Posts: 554
Location: Saint Petersburg
Thank you very much! And some questions more :)

1. What's the model number of your HUB?
2. Are these devices disconnecting normally with standart Safely Remove Hardware function?
3. Do you have all recent MS updates to your Windows Vista?


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 Post subject:
PostPosted: Sat Jan 19, 2008 1:45 pm 
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Joined: Sat Jan 19, 2008 2:55 am
Posts: 10
Igor wrote:
Thank you very much! And some questions more :)

1. What's the model number of your HUB?
2. Are these devices disconnecting normally with standart Safely Remove Hardware function?
3. Do you have all recent MS updates to your Windows Vista?


1. Hub model: D-Link DUB-H7 USB2.0 hub with external power adaptor.
2. Since I've installed your program - standart icon dissapears and even if I uninstall your program - it dissapears completely.
But I have two operating systems on this computer - and Windows XP working excellent with this Hub and your program.

3. Yep, Vista is licensed Genuine and automatic updates are enabled and loaded frequently.

P.S. Also, I got a notebook with vista - all working fine there, but notebook has direct USB outputs.


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 Post subject:
PostPosted: Sat Jan 19, 2008 2:27 pm 
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Location: Saint Petersburg
drummah wrote:
2. Since I've installed your program - standart icon dissapears and even if I uninstall your program - it dissapears completely.

Thank you again for the information.

The standard icon can disappear accidentally. Nobody knows why and when it happens.
But you can launch standard safely remove dialog via our program. Go to the Main Window, and select Command -> Open Native Safely Remove Hardware menu item. Then you can try to see if your device will be ejected by native Windows utility or not. Please let me know about the result.


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 Post subject:
PostPosted: Sat Jan 19, 2008 2:41 pm 
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Joined: Sat Jan 19, 2008 2:55 am
Posts: 10
Quote:
Thank you again for the information.

The standard icon can disappear accidentally. Nobody knows why and when it happens.
But you can launch standard safely remove dialog via our program. Go to the Main Window, and select Command -> Open Native Safely Remove Hardware menu item. Then you can try to see if your device will be ejected by native Windows utility or not. Please let me know about the result.


I've opened this window - but if I insert my devices to Hub - Native Safely Remove Hardware windows remains empty.
There are no devices listed there. I think that's the problem, Vista accuires this Hub somehow different than XP..
So if there any chance to fix this stuff?

Thanks.


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 Post subject:
PostPosted: Sat Jan 19, 2008 3:05 pm 
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Joined: Sat Jan 19, 2008 2:55 am
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Also it is trange that if your program can't see any devices through hub - when I plugging or unplugging
any device - USB Safely Remove showing a ballon message about this device has been connected / disconnected.


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 Post subject:
PostPosted: Sun Jan 20, 2008 10:07 am 
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Joined: Sat Jan 19, 2008 2:55 am
Posts: 10
So, guys, is it possible to solve this ?

:)


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 Post subject:
PostPosted: Mon Jan 21, 2008 9:13 am 
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Posts: 554
Location: Saint Petersburg
drummah wrote:
I've opened this window - but if I insert my devices to Hub - Native Safely Remove Hardware windows remains empty.
There are no devices listed there. I think that's the problem, Vista accuires this Hub somehow different than XP..
So if there any chance to fix this stuff?

I think it's the problem of the DLink driver, not Vista and not our program. Because the driver tells another, incorrect HardwareID. Have you installed any drivers from DLink?

Perhaps you should search drivers update at DLink web-site or try to ask DLink support on this issue.

drummah wrote:
Also it is trange that if your program can't see any devices through hub - when I plugging or unplugging
any device - USB Safely Remove showing a ballon message about this device has been connected / disconnected.

I'm sorry, I'm confused a little bit. Our program doesn't show any devices connected to the hub (neither in device stop menu, nor in the main window in the Hidden devices section)?


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 Post subject:
PostPosted: Mon Jan 21, 2008 12:34 pm 
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Joined: Sat Jan 19, 2008 2:55 am
Posts: 10
Quote:
I think it's the problem of the DLink driver, not Vista and not our program. Because the driver tells another, incorrect HardwareID. Have you installed any drivers from DLink?
Perhaps you should search drivers update at DLink web-site or try to ask DLink support on this issue.


This device has no drivers, none on the official site, none bundeled with it.
It is native device, and drivers are built in in operating system.

Quote:
I'm sorry, I'm confused a little bit. Our program doesn't show any devices connected to the hub (neither in device stop menu, nor in the main window in the Hidden devices section)?


let's make it clear :)
1. There are no any devices listed in Vista native safely remove windows. (I opened this windows as you describe it before)
2. Your program always showing all devices connected to Hub, hidden and unhidden also - both types.
3. Your program just can't stop them.
4. There are no any drivers to any excisting USB hubs, except Windows 95-98 drivers, since those systems didn't support USB2.0 natively.


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 Post subject:
PostPosted: Mon Jan 21, 2008 1:18 pm 
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Joined: Sat Jan 19, 2008 2:55 am
Posts: 10
You can see an image, How it looks to me.

http://iva.madtracker.net/screen.jpg

If I will run program with Admin rights - nothing will change.
Also if I will connect USB device directly to computer - your program will work fine with no admin rights.


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 Post subject:
PostPosted: Tue Jan 22, 2008 7:27 am 
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Joined: Thu Nov 01, 2007 12:44 pm
Posts: 554
Location: Saint Petersburg
We have tested USB Safely Remove on Windows Vista (32bit edition) with hub (but it wasn't DLink, it was unknown Chinese device :) ) - everything works well. Both native utility and ours seen devices connected to hub and were able to stop them. If the devices return incorrect Hardware ID we can't do anything, I'm sorry. Moreover, this device doesn't return special flag signaling Windows that this device is removable. We ignore this flag on scanning devices because we relies on another parameters so we can display this device (and another devices). But Windows native utility relies only on this flag to determine whether it displays the device or not, so it doesn't display your device.

I'm sorry we can't fix it, because it's a bug of OS's driver. Everything you can do - to write bugreport request to MS.


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