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 Post subject: Bug: program does not detect WD external HDD on Windows 7
PostPosted: Fri Aug 14, 2009 3:11 pm 
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Joined: Fri Aug 14, 2009 3:03 pm
Posts: 3
I have Western Digital My Passport Studio 320 GB external HDD:
http://www.wdc.com/en/products/products.asp?driveid=571
HDD is formatted for PC (NTFS).
Program does not detect HDD as a removable drive. Instead of the drive it displays "USB Composite Device" device, for which I can't assign a specific letter, define autorun behavior and so on.
Program version is 4.1.5.800.
OS is Windows 7 Ultimate x64 (RTM). On Windows XP x32 everything is working fine.
Please advice what can be done.
Thanks in advance.


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 Post subject:
PostPosted: Sat Aug 22, 2009 2:54 pm 
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Joined: Sat Aug 22, 2009 2:50 pm
Posts: 5
I am having the exact same issue. I had the same problem on Vista when I first discovered this program and they fixed it. I was impressed enough with their service I bought the program. Hopefully they can do the same again.


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 Post subject: Re: Bug: program does not detect WD external HDD on Windows 7
PostPosted: Tue Sep 01, 2009 1:06 pm 
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Joined: Thu Nov 01, 2007 12:44 pm
Posts: 554
Location: Saint Petersburg
Das wrote:
I have Western Digital My Passport Studio 320 GB external HDD:
http://www.wdc.com/en/products/products.asp?driveid=571
HDD is formatted for PC (NTFS).
Program does not detect HDD as a removable drive. Instead of the drive it displays "USB Composite Device" device, for which I can't assign a specific letter, define autorun behavior and so on.
Program version is 4.1.5.800.
OS is Windows 7 Ultimate x64 (RTM). On Windows XP x32 everything is working fine.
Please advice what can be done.
Thanks in advance.

Hello,
I apologize for so long response.

Please post here the technical information on this device. In order to find it, open device properties (Quick stop menu -> right click -> select "Device properties"), switch to "Technical Information" tab and press "copy to clipboard" button.


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 Post subject: Re: Bug: program does not detect WD external HDD on Windows 7
PostPosted: Thu Sep 03, 2009 12:58 am 
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Joined: Sat Aug 22, 2009 2:50 pm
Posts: 5
Here is the info for a Wd Passport Elite 320 GB:

Internal_UserDeviceNameWithDriveLetters: USB Composite Device
Sys_DevicePnPName: USB\VID_1058&PID_0705\57442D575848313038393439383035
Sys_FriendlyName: USB Composite Device
Sys_DeviceDescription: USB Composite Device
Sys_LocationInformation:
Sys_DeviceInstance: 14536
Sys_HardwareID:
Sys_DriveLetter:
Sys_VolumeLabel:
Sys_ulProblemNumber: 0
Sys_DeviceClassGuid: {36fc9e60-c465-11cf-8056-444553540000}
Sys_BusType: BusTypeUsb
Internal_DontShowThisDevice: True
Internal_IgnoreStopAllCommand: False
Internal_ImageName: Flash drive (green)
Internal_UserDeviceName: USB Composite Device
Internal_IsCardReader: False
Internal_IsProbablyFixedDrive: False
Internal_DeviceIsDisabled: False
Internal_DeviceIsSafelyRemoved: False
Internal_DeviceWasDisabledByProgram: False
Sys_VolumesList:
Internal_PhysicalDeviceLink:
------- Physical Device, level 1 ------
DeviceInst=14536
PnPName=USB\VID_1058&PID_0705\57442D575848313038393439383035
FriendlyName=
DEVICEDESC=USB Composite Device
LOCATION_INFORMATION=
HARDWAREID=
SPDRP_CLASSGUID={36fc9e60-c465-11cf-8056-444553540000}
ParentDeviceInst=9840
ParentDevicePnPName=USB\ROOT_HUB20\4&1828FFF1&0
ulStatus=$0180600A
ulProblemNumber=0
Capabilities=$00000094
DN_REMOVABLE_Flag=True
DN_DISABLEABLE_Flag=True
DN_WILL_BE_REMOVED_Flag=False
DN_HAS_PROBLEM_Flag=False
DN_LIAR_Flag=False
CM_DEVCAP_SURPRISEREMOVALOK_Flag=True
CM_DEVCAP_DOCKDEVICE_Flag=False
CM_DEVCAP_REMOVABLE_Flag=True
CM_PROB_DEVICE_NOT_THERE_Flag=False
SPDRP_PHYSICAL_DEVICE_OBJECT_NAME=\Device\USBPDO-15
SPDRP_UI_NUMBER=0
BusType=BusTypeUsb
DeviceType=Unknown device type (0)
DeviceNumber=0
------- Physical Device, level 2 ------
DeviceInst=17532
PnPName=USB\VID_1058&PID_0705&MI_00\6&2FC7DD8E&0&0000
FriendlyName=
DEVICEDESC=
LOCATION_INFORMATION=
HARDWAREID=
SPDRP_CLASSGUID={36fc9e60-c465-11cf-8056-444553540000}
ParentDeviceInst=14536
ParentDevicePnPName=USB\VID_1058&PID_0705\57442D575848313038393439383035
ulStatus=$0180200A
ulProblemNumber=0
Capabilities=$000000C0
DN_REMOVABLE_Flag=False
DN_DISABLEABLE_Flag=True
DN_WILL_BE_REMOVED_Flag=False
DN_HAS_PROBLEM_Flag=False
DN_LIAR_Flag=False
CM_DEVCAP_SURPRISEREMOVALOK_Flag=True
CM_DEVCAP_DOCKDEVICE_Flag=False
CM_DEVCAP_REMOVABLE_Flag=False
CM_PROB_DEVICE_NOT_THERE_Flag=False
SPDRP_PHYSICAL_DEVICE_OBJECT_NAME=\Device\00000096
SPDRP_UI_NUMBER=0
BusType=BusTypeUnknown
DeviceType=Unknown device type (0)
DeviceNumber=0
------- Physical Device, level 3 ------
DeviceInst=14952
PnPName=USBSTOR\DISK&VEN_WD&PROD_3200BEV_EXTERNAL&REV_1.75\7&246AC4E3&0&57442D575848313038393439383035&0
FriendlyName=WD 3200BEV External USB Device
DEVICEDESC=
LOCATION_INFORMATION=
HARDWAREID=
SPDRP_CLASSGUID={4d36e967-e325-11ce-bfc1-08002be10318}
ParentDeviceInst=17532
ParentDevicePnPName=USB\VID_1058&PID_0705&MI_00\6&2FC7DD8E&0&0000
ulStatus=$0180200A
ulProblemNumber=0
Capabilities=$00000000
DN_REMOVABLE_Flag=False
DN_DISABLEABLE_Flag=True
DN_WILL_BE_REMOVED_Flag=False
DN_HAS_PROBLEM_Flag=False
DN_LIAR_Flag=False
CM_DEVCAP_SURPRISEREMOVALOK_Flag=False
CM_DEVCAP_DOCKDEVICE_Flag=False
CM_DEVCAP_REMOVABLE_Flag=False
CM_PROB_DEVICE_NOT_THERE_Flag=False
SPDRP_PHYSICAL_DEVICE_OBJECT_NAME=\Device\00000099
SPDRP_UI_NUMBER=0
BusType=BusTypeUsb
DeviceType=FILE_DEVICE_DISK
DeviceNumber=2
DevicePath#0=\\?\usbstor#disk&ven_wd&prod_3200bev_external&rev_1.75#7&246ac4e3&0&57442d575848313038393439383035&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
MountPoints=H:
------- Physical Device, level 2 ------
DeviceInst=20436
PnPName=USB\VID_1058&PID_0705&MI_01\6&2FC7DD8E&0&0001
FriendlyName=
DEVICEDESC=
LOCATION_INFORMATION=
HARDWAREID=
SPDRP_CLASSGUID={745a17a0-74d3-11d0-b6fe-00a0c90f57da}
ParentDeviceInst=14536
ParentDevicePnPName=USB\VID_1058&PID_0705\57442D575848313038393439383035
ulStatus=$0180200A
ulProblemNumber=0
Capabilities=$00000080
DN_REMOVABLE_Flag=False
DN_DISABLEABLE_Flag=True
DN_WILL_BE_REMOVED_Flag=False
DN_HAS_PROBLEM_Flag=False
DN_LIAR_Flag=False
CM_DEVCAP_SURPRISEREMOVALOK_Flag=True
CM_DEVCAP_DOCKDEVICE_Flag=False
CM_DEVCAP_REMOVABLE_Flag=False
CM_PROB_DEVICE_NOT_THERE_Flag=False
SPDRP_PHYSICAL_DEVICE_OBJECT_NAME=\Device\00000097
SPDRP_UI_NUMBER=0
BusType=BusTypeUnknown
DeviceType=Unknown device type (0)
DeviceNumber=0
------- Physical Device, level 3 ------
DeviceInst=19616
PnPName=HID\VID_1058&PID_0705&MI_01\7&4ED9F46&0&0000
FriendlyName=
DEVICEDESC=
LOCATION_INFORMATION=
HARDWAREID=
SPDRP_CLASSGUID={745a17a0-74d3-11d0-b6fe-00a0c90f57da}
ParentDeviceInst=20436
ParentDevicePnPName=USB\VID_1058&PID_0705&MI_01\6&2FC7DD8E&0&0001
ulStatus=$0180200A
ulProblemNumber=0
Capabilities=$000000E0
DN_REMOVABLE_Flag=False
DN_DISABLEABLE_Flag=True
DN_WILL_BE_REMOVED_Flag=False
DN_HAS_PROBLEM_Flag=False
DN_LIAR_Flag=False
CM_DEVCAP_SURPRISEREMOVALOK_Flag=True
CM_DEVCAP_DOCKDEVICE_Flag=False
CM_DEVCAP_REMOVABLE_Flag=False
CM_PROB_DEVICE_NOT_THERE_Flag=False
SPDRP_PHYSICAL_DEVICE_OBJECT_NAME=\Device\0000009a
SPDRP_UI_NUMBER=0
BusType=BusTypeUnknown
DeviceType=Unknown device type (0)
DeviceNumber=0


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 Post subject: Re: Bug: program does not detect WD external HDD on Windows 7
PostPosted: Thu Sep 03, 2009 1:00 am 
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Joined: Sat Aug 22, 2009 2:50 pm
Posts: 5
And here is the info for a 500 GB WD Passport Elite:

Internal_UserDeviceNameWithDriveLetters: USB Composite Device
Sys_DevicePnPName: USB\VID_1058&PID_0705\57442D57584E5830384E5634303136
Sys_FriendlyName: USB Composite Device
Sys_DeviceDescription: USB Composite Device
Sys_LocationInformation:
Sys_DeviceInstance: 16008
Sys_HardwareID:
Sys_DriveLetter:
Sys_VolumeLabel:
Sys_ulProblemNumber: 0
Sys_DeviceClassGuid: {36fc9e60-c465-11cf-8056-444553540000}
Sys_BusType: BusTypeUsb
Internal_DontShowThisDevice: True
Internal_IgnoreStopAllCommand: False
Internal_ImageName: Flash drive (green)
Internal_UserDeviceName: USB Composite Device
Internal_IsCardReader: False
Internal_IsProbablyFixedDrive: False
Internal_DeviceIsDisabled: False
Internal_DeviceIsSafelyRemoved: False
Internal_DeviceWasDisabledByProgram: False
Sys_VolumesList:
Internal_PhysicalDeviceLink:
------- Physical Device, level 1 ------
DeviceInst=16008
PnPName=USB\VID_1058&PID_0705\57442D57584E5830384E5634303136
FriendlyName=
DEVICEDESC=USB Composite Device
LOCATION_INFORMATION=
HARDWAREID=
SPDRP_CLASSGUID={36fc9e60-c465-11cf-8056-444553540000}
ParentDeviceInst=9840
ParentDevicePnPName=USB\ROOT_HUB20\4&1828FFF1&0
ulStatus=$0180600A
ulProblemNumber=0
Capabilities=$00000094
DN_REMOVABLE_Flag=True
DN_DISABLEABLE_Flag=True
DN_WILL_BE_REMOVED_Flag=False
DN_HAS_PROBLEM_Flag=False
DN_LIAR_Flag=False
CM_DEVCAP_SURPRISEREMOVALOK_Flag=True
CM_DEVCAP_DOCKDEVICE_Flag=False
CM_DEVCAP_REMOVABLE_Flag=True
CM_PROB_DEVICE_NOT_THERE_Flag=False
SPDRP_PHYSICAL_DEVICE_OBJECT_NAME=\Device\USBPDO-15
SPDRP_UI_NUMBER=0
BusType=BusTypeUsb
DeviceType=Unknown device type (0)
DeviceNumber=0
------- Physical Device, level 2 ------
DeviceInst=19112
PnPName=USB\VID_1058&PID_0705&MI_00\6&327031B&0&0000
FriendlyName=
DEVICEDESC=
LOCATION_INFORMATION=
HARDWAREID=
SPDRP_CLASSGUID={36fc9e60-c465-11cf-8056-444553540000}
ParentDeviceInst=16008
ParentDevicePnPName=USB\VID_1058&PID_0705\57442D57584E5830384E5634303136
ulStatus=$0180200A
ulProblemNumber=0
Capabilities=$000000C0
DN_REMOVABLE_Flag=False
DN_DISABLEABLE_Flag=True
DN_WILL_BE_REMOVED_Flag=False
DN_HAS_PROBLEM_Flag=False
DN_LIAR_Flag=False
CM_DEVCAP_SURPRISEREMOVALOK_Flag=True
CM_DEVCAP_DOCKDEVICE_Flag=False
CM_DEVCAP_REMOVABLE_Flag=False
CM_PROB_DEVICE_NOT_THERE_Flag=False
SPDRP_PHYSICAL_DEVICE_OBJECT_NAME=\Device\0000009c
SPDRP_UI_NUMBER=0
BusType=BusTypeUnknown
DeviceType=Unknown device type (0)
DeviceNumber=0
------- Physical Device, level 3 ------
DeviceInst=17728
PnPName=USBSTOR\DISK&VEN_WD&PROD_5000BEV_EXTERNAL&REV_1.75\7&221C1C01&0&57442D57584E5830384E5634303136&0
FriendlyName=WD 5000BEV External USB Device
DEVICEDESC=
LOCATION_INFORMATION=
HARDWAREID=
SPDRP_CLASSGUID={4d36e967-e325-11ce-bfc1-08002be10318}
ParentDeviceInst=19112
ParentDevicePnPName=USB\VID_1058&PID_0705&MI_00\6&327031B&0&0000
ulStatus=$0180200A
ulProblemNumber=0
Capabilities=$00000000
DN_REMOVABLE_Flag=False
DN_DISABLEABLE_Flag=True
DN_WILL_BE_REMOVED_Flag=False
DN_HAS_PROBLEM_Flag=False
DN_LIAR_Flag=False
CM_DEVCAP_SURPRISEREMOVALOK_Flag=False
CM_DEVCAP_DOCKDEVICE_Flag=False
CM_DEVCAP_REMOVABLE_Flag=False
CM_PROB_DEVICE_NOT_THERE_Flag=False
SPDRP_PHYSICAL_DEVICE_OBJECT_NAME=\Device\0000009f
SPDRP_UI_NUMBER=0
BusType=BusTypeUsb
DeviceType=FILE_DEVICE_DISK
DeviceNumber=2
DevicePath#0=\\?\usbstor#disk&ven_wd&prod_5000bev_external&rev_1.75#7&221c1c01&0&57442d57584e5830384e5634303136&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
MountPoints=H:
------- Physical Device, level 2 ------
DeviceInst=22072
PnPName=USB\VID_1058&PID_0705&MI_01\6&327031B&0&0001
FriendlyName=
DEVICEDESC=
LOCATION_INFORMATION=
HARDWAREID=
SPDRP_CLASSGUID={745a17a0-74d3-11d0-b6fe-00a0c90f57da}
ParentDeviceInst=16008
ParentDevicePnPName=USB\VID_1058&PID_0705\57442D57584E5830384E5634303136
ulStatus=$0180200A
ulProblemNumber=0
Capabilities=$00000080
DN_REMOVABLE_Flag=False
DN_DISABLEABLE_Flag=True
DN_WILL_BE_REMOVED_Flag=False
DN_HAS_PROBLEM_Flag=False
DN_LIAR_Flag=False
CM_DEVCAP_SURPRISEREMOVALOK_Flag=True
CM_DEVCAP_DOCKDEVICE_Flag=False
CM_DEVCAP_REMOVABLE_Flag=False
CM_PROB_DEVICE_NOT_THERE_Flag=False
SPDRP_PHYSICAL_DEVICE_OBJECT_NAME=\Device\0000009d
SPDRP_UI_NUMBER=0
BusType=BusTypeUnknown
DeviceType=Unknown device type (0)
DeviceNumber=0
------- Physical Device, level 3 ------
DeviceInst=18148
PnPName=HID\VID_1058&PID_0705&MI_01\7&354C383F&0&0000
FriendlyName=
DEVICEDESC=
LOCATION_INFORMATION=
HARDWAREID=
SPDRP_CLASSGUID={745a17a0-74d3-11d0-b6fe-00a0c90f57da}
ParentDeviceInst=22072
ParentDevicePnPName=USB\VID_1058&PID_0705&MI_01\6&327031B&0&0001
ulStatus=$0180200A
ulProblemNumber=0
Capabilities=$000000E0
DN_REMOVABLE_Flag=False
DN_DISABLEABLE_Flag=True
DN_WILL_BE_REMOVED_Flag=False
DN_HAS_PROBLEM_Flag=False
DN_LIAR_Flag=False
CM_DEVCAP_SURPRISEREMOVALOK_Flag=True
CM_DEVCAP_DOCKDEVICE_Flag=False
CM_DEVCAP_REMOVABLE_Flag=False
CM_PROB_DEVICE_NOT_THERE_Flag=False
SPDRP_PHYSICAL_DEVICE_OBJECT_NAME=\Device\000000a0
SPDRP_UI_NUMBER=0
BusType=BusTypeUnknown
DeviceType=Unknown device type (0)
DeviceNumber=0


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 Post subject: Re: Bug: program does not detect WD external HDD on Windows 7
PostPosted: Thu Sep 03, 2009 10:02 am 
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Developer
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Joined: Thu Nov 01, 2007 12:44 pm
Posts: 554
Location: Saint Petersburg
xxJackxx wrote:
And here is the info for a 500 GB WD Passport Elite:


xxJackxx, thanks for the information.

Our device detection has some issues when detecting such hard drives. We will fix it in one of the closest versions. Now as a workaround you may try to disable this option:
Image

This will hide unnecessary to stop devices (such as mice, cameras, printers and etc) but your hard drive will be displayed properly. Let me know if this helps.


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 Post subject: Re: Bug: program does not detect WD external HDD on Windows 7
PostPosted: Thu Sep 03, 2009 10:30 am 
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Joined: Thu Nov 01, 2007 12:44 pm
Posts: 554
Location: Saint Petersburg
xxJackxx, also I wonder what version of 'USB Safely Remove' do you have?


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 Post subject: Re: Bug: program does not detect WD external HDD on Windows 7
PostPosted: Sat Sep 05, 2009 1:59 am 
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Joined: Sat Aug 22, 2009 2:50 pm
Posts: 5
Yes, unchecking that option did allow it to detect the drive. Running version 4.1.5.800


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 Post subject: Re: Bug: program does not detect WD external HDD on Windows 7
PostPosted: Sat Sep 05, 2009 12:06 pm 
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Joined: Fri Aug 14, 2009 3:03 pm
Posts: 3
Here is my technical information:
Code:
Internal_UserDeviceNameWithDriveLetters: WDD
Sys_DevicePnPName: USB\VID_1058&PID_0707\57442D575848393038373239333336
Sys_FriendlyName: USB Composite Device
Sys_DeviceDescription: USB Composite Device
Sys_LocationInformation:
Sys_DeviceInstance: 26412
Sys_HardwareID:
Sys_DriveLetter:
Sys_VolumeLabel:
Sys_ulProblemNumber: 0
Sys_DeviceClassGuid: {36fc9e60-c465-11cf-8056-444553540000}
Sys_BusType: BusTypeUsb
Internal_DontShowThisDevice: False
Internal_IgnoreStopAllCommand: False
Internal_ImageName: Flash drive (green)
Internal_UserDeviceName: WDD
Internal_IsCardReader: False
Internal_IsProbablyFixedDrive: False
Internal_DeviceIsDisabled: False
Internal_DeviceIsSafelyRemoved: False
Internal_DeviceWasDisabledByProgram: False
Sys_VolumesList:
Internal_PhysicalDeviceLink:
  ------- Physical Device, level 1 ------
  DeviceInst=26412
  PnPName=USB\VID_1058&PID_0707\57442D575848393038373239333336
  FriendlyName=
  DEVICEDESC=USB Composite Device
  LOCATION_INFORMATION=
  HARDWAREID=
  SPDRP_CLASSGUID={36fc9e60-c465-11cf-8056-444553540000}
  ParentDeviceInst=9124
  ParentDevicePnPName=USB\ROOT_HUB20\4&13880567&0
  ulStatus=$0180600A
  ulProblemNumber=0
  Capabilities=$00000094
  DN_REMOVABLE_Flag=True
  DN_DISABLEABLE_Flag=True
  DN_WILL_BE_REMOVED_Flag=False
  DN_HAS_PROBLEM_Flag=False
  DN_LIAR_Flag=False
  CM_DEVCAP_SURPRISEREMOVALOK_Flag=True
  CM_DEVCAP_DOCKDEVICE_Flag=False
  CM_DEVCAP_REMOVABLE_Flag=True
  CM_PROB_DEVICE_NOT_THERE_Flag=False
  SPDRP_PHYSICAL_DEVICE_OBJECT_NAME=\Device\USBPDO-11
  SPDRP_UI_NUMBER=0
  BusType=BusTypeUsb
  DeviceType=Unknown device type (0)
  DeviceNumber=0
    ------- Physical Device, level 2 ------
    DeviceInst=26620
    PnPName=USB\VID_1058&PID_0707&MI_00\6&340428D5&0&0000
    FriendlyName=
    DEVICEDESC=
    LOCATION_INFORMATION=
    HARDWAREID=
    SPDRP_CLASSGUID={36fc9e60-c465-11cf-8056-444553540000}
    ParentDeviceInst=26412
    ParentDevicePnPName=USB\VID_1058&PID_0707\57442D575848393038373239333336
    ulStatus=$0180200A
    ulProblemNumber=0
    Capabilities=$000000C0
    DN_REMOVABLE_Flag=False
    DN_DISABLEABLE_Flag=True
    DN_WILL_BE_REMOVED_Flag=False
    DN_HAS_PROBLEM_Flag=False
    DN_LIAR_Flag=False
    CM_DEVCAP_SURPRISEREMOVALOK_Flag=True
    CM_DEVCAP_DOCKDEVICE_Flag=False
    CM_DEVCAP_REMOVABLE_Flag=False
    CM_PROB_DEVICE_NOT_THERE_Flag=False
    SPDRP_PHYSICAL_DEVICE_OBJECT_NAME=\Device\000000c2
    SPDRP_UI_NUMBER=0
    BusType=BusTypeUnknown
    DeviceType=Unknown device type (0)
    DeviceNumber=0
      ------- Physical Device, level 3 ------
      DeviceInst=26064
      PnPName=USBSTOR\DISK&VEN_WD&PROD_PP_III_STUDIO_II&REV_0817\7&33D382A6&0&57442D575848393038373239333336&0
      FriendlyName=WD PP III Studio II USB Device
      DEVICEDESC=
      LOCATION_INFORMATION=
      HARDWAREID=
      SPDRP_CLASSGUID={4d36e967-e325-11ce-bfc1-08002be10318}
      ParentDeviceInst=26620
      ParentDevicePnPName=USB\VID_1058&PID_0707&MI_00\6&340428D5&0&0000
      ulStatus=$0180200A
      ulProblemNumber=0
      Capabilities=$00000000
      DN_REMOVABLE_Flag=False
      DN_DISABLEABLE_Flag=True
      DN_WILL_BE_REMOVED_Flag=False
      DN_HAS_PROBLEM_Flag=False
      DN_LIAR_Flag=False
      CM_DEVCAP_SURPRISEREMOVALOK_Flag=False
      CM_DEVCAP_DOCKDEVICE_Flag=False
      CM_DEVCAP_REMOVABLE_Flag=False
      CM_PROB_DEVICE_NOT_THERE_Flag=False
      SPDRP_PHYSICAL_DEVICE_OBJECT_NAME=\Device\000000c5
      SPDRP_UI_NUMBER=0
      BusType=BusTypeUsb
      DeviceType=FILE_DEVICE_DISK
      DeviceNumber=2
      DevicePath#0=\\?\usbstor#disk&ven_wd&prod_pp_iii_studio_ii&rev_0817#7&33d382a6&0&57442d575848393038373239333336&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
      MountPoints=G:
    ------- Physical Device, level 2 ------
    DeviceInst=26524
    PnPName=USB\VID_1058&PID_0707&MI_01\6&340428D5&0&0001
    FriendlyName=
    DEVICEDESC=
    LOCATION_INFORMATION=
    HARDWAREID=
    SPDRP_CLASSGUID={745a17a0-74d3-11d0-b6fe-00a0c90f57da}
    ParentDeviceInst=26412
    ParentDevicePnPName=USB\VID_1058&PID_0707\57442D575848393038373239333336
    ulStatus=$0180200A
    ulProblemNumber=0
    Capabilities=$00000080
    DN_REMOVABLE_Flag=False
    DN_DISABLEABLE_Flag=True
    DN_WILL_BE_REMOVED_Flag=False
    DN_HAS_PROBLEM_Flag=False
    DN_LIAR_Flag=False
    CM_DEVCAP_SURPRISEREMOVALOK_Flag=True
    CM_DEVCAP_DOCKDEVICE_Flag=False
    CM_DEVCAP_REMOVABLE_Flag=False
    CM_PROB_DEVICE_NOT_THERE_Flag=False
    SPDRP_PHYSICAL_DEVICE_OBJECT_NAME=\Device\000000c3
    SPDRP_UI_NUMBER=0
    BusType=BusTypeUnknown
    DeviceType=Unknown device type (0)
    DeviceNumber=0
      ------- Physical Device, level 3 ------
      DeviceInst=25968
      PnPName=HID\VID_1058&PID_0707&MI_01\7&FFC44E4&0&0000
      FriendlyName=
      DEVICEDESC=
      LOCATION_INFORMATION=
      HARDWAREID=
      SPDRP_CLASSGUID={745a17a0-74d3-11d0-b6fe-00a0c90f57da}
      ParentDeviceInst=26524
      ParentDevicePnPName=USB\VID_1058&PID_0707&MI_01\6&340428D5&0&0001
      ulStatus=$0180200A
      ulProblemNumber=0
      Capabilities=$000000E0
      DN_REMOVABLE_Flag=False
      DN_DISABLEABLE_Flag=True
      DN_WILL_BE_REMOVED_Flag=False
      DN_HAS_PROBLEM_Flag=False
      DN_LIAR_Flag=False
      CM_DEVCAP_SURPRISEREMOVALOK_Flag=True
      CM_DEVCAP_DOCKDEVICE_Flag=False
      CM_DEVCAP_REMOVABLE_Flag=False
      CM_PROB_DEVICE_NOT_THERE_Flag=False
      SPDRP_PHYSICAL_DEVICE_OBJECT_NAME=\Device\000000c6
      SPDRP_UI_NUMBER=0
      BusType=BusTypeUnknown
      DeviceType=Unknown device type (0)
      DeviceNumber=0

I don't have the drive with me right now, will try the workaround with disabling the option when I'll have it back.


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 Post subject: Re: Bug: program does not detect WD external HDD on Windows 7
PostPosted: Wed Sep 09, 2009 9:17 pm 
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Joined: Fri Aug 14, 2009 3:03 pm
Posts: 3
Hi,

I tried the workaround and it seems to work. The only problem is that I have a message saying "The device <device name> is going to be disabled, because its driver doesn't support the authentic "safe removal" feature". Message appears each time when I want to remove the device. Not sure if it this message impacts anything. Also I can set an option to don't show the message again so the message itself is not a big problem.

Thanks in advance if you'll fix the error fully ok in the next version - I will try to check when the next version will be out and report in this thread. For the moment I will proceed with the workaround.
Thanks for your help!


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