Recent Update

Post Reply
jokelly27
Posts: 1
Joined: Jan 7th, 2015, 11:47 am

Recent Update

Post by jokelly27 » Jan 7th, 2015, 1:48 pm

Since installing the latest Safely Remove update, my camera now no longer shows as a USB connection as it did previously. My other USB external drive is displaying as usual. Can you suggest a fix for this? I have Windows 7 and the camera does display in My Computer.
User avatar
Igor
Developer
Posts: 562
Joined: Nov 1st, 2007, 12:44 pm
Location: Saint Petersburg
Contact:

Re: Recent Update

Post by Igor » Jan 10th, 2015, 4:28 pm

Hello,
First of all check you have enabled this option: http://screencast.com/t/xW9lpkeh

If this option is enabled then you need to do the following. Please install temporarily the previous version (uninstallation of the latest version is not required) works in a correct way (download it here: http://safelyremove.com/allVersions.htm ), connect the device that isn't seen by the latest version and send us the report from the program. In order to send the report you should proceed to "Main menu -> Help -> Report a bug", and in the opened dialog enter your e-mail, a short description of the problem and the name of the device you have problems with.
Post Reply