WD My Book Essential Edition isn't being removed!

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psygn
Posts: 1
Joined: Jan 3rd, 2009, 4:26 pm

WD My Book Essential Edition isn't being removed!

Post by psygn » Jan 3rd, 2009, 4:35 pm

Hi,

I am currently running the trial and I can't seem to remove "WD My Book Essential Edition" (750GB).

Here is the message I get:
[quote=SafelyRemove]The device "WD 7500AAV External USB Device (I:)" cannot be stopped right now.
Close all applications that have open files on the disk(s): "I:". Then try to stop the device again.[/quote]

Image

None of the close options work and the same message keeps appearing. How can I get this working?

Thanks :D
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Igor
Developer
Posts: 563
Joined: Nov 1st, 2007, 12:44 pm
Location: Saint Petersburg
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Re: WD My Book Essential Edition isn't being removed!

Post by Igor » Jan 4th, 2009, 5:22 pm

Hello psygn,
I'm sorry to upset you, however we do not have a solution for this problem at this moment. It seems that your device is locked by a program driver. It may be a part of your antivirus, firewall or another low-level software. Unfortunately in this case we cannot unlock\or detect what locks the drive. However in future versions we will try to fix this issue.
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