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Recent Update

Posted: Jan 7th, 2015, 1:48 pm
by jokelly27
Since installing the latest Safely Remove update, my camera now no longer shows as a USB connection as it did previously. My other USB external drive is displaying as usual. Can you suggest a fix for this? I have Windows 7 and the camera does display in My Computer.

Re: Recent Update

Posted: Jan 10th, 2015, 4:28 pm
by Igor
First of all check you have enabled this option:

If this option is enabled then you need to do the following. Please install temporarily the previous version (uninstallation of the latest version is not required) works in a correct way (download it here: ), connect the device that isn't seen by the latest version and send us the report from the program. In order to send the report you should proceed to "Main menu -> Help -> Report a bug", and in the opened dialog enter your e-mail, a short description of the problem and the name of the device you have problems with.