Below you can find common questions and answers regarding
the use of portable devices and problems regarding 'Safely Remove Hardware' functionality.
If you cannot find an answer to your question, just ask us
and we will try to help you.
Safely Remove Hardware function vs "Optimize for quick removal" option.
Why do I need to use the 'Safely Remove Hardware' function, if it is possible to
enable the "Optimize for quick removal" option?
We know two reasons to use safe removal.
To eliminate a special feature of the human brain - forgetfullness. If you
always indulge in pulling out your USB stick without safe removal,
you will forget ocassionally that you have opened a document from
your stick where you made a lot of changes and data might be lost.
- Any device, especially complex devices such as USB hard drives,
can be damaged, as a result of sharp voltage swings.
Also you might like to read
The device cannot be stopped right now. Why?
The most common reason is that a running program has 'opened' files on your device
drive. This quite often happens even when you
have closed all the programs on your desktop - the device can still be locked.
It is probably locked by one of the background processes running on your computer,
ie. it might be your antivirus or another "anti-" software (anti-malware,
anty-spyware and etc). USB Safely Remove allows you to detect any cause of device locking and to eliminate the source of the problem easily.
How to remove 'Safely Remove Hardware' icon from the system tray.
USB Safely Remove replaces the native 'Safely Remove Hardware' icon in the
system tray by its own icon. The program's default display icon is more clear and straightforward and helps in the management of all removable devices.
It makes program behaviour more predictable for the user.
If you want the icon to hide itself when there are no devices to be stopped,
just enable the option "Hide icon when there are no devices to be stopped".
You can find this option at the tab "Look and Feel" of the 'program
How to remove a device from 'Safely Remove Hardware' menu?
You cannot remove devices from the native 'Safely Remove Hardware' menu, but
USB Safely Remove allows you to remove any device with just one movement. Just
launch the 'quick stop' menu, right-click the device, and choose the item
"Hide device from the tray menu" in the device context menu.
I need to stop my SATA (LaCie, 1394) drive, but I can't see it in the
safely remove list.
Sometimes Windows does not display some of hotpug devices, such as
SATA, IEE1394 (Firewire). However there is a trick which you can use to stop such "invisible"
Go to the Device Manager (Start button -> Control Panel ->
System -> Hardware tab -> Device Manager button)
Find your device in the "Disk drives" section
Right click the selected device and choose "Disable item" from
the displayed menu.
If there are not any programs with 'opened' files on the
device drive, the device's icon will be marked as disabled. If the system
requests you to reboot, do not believe your eyes! - Actually, it
means that there is something preventing the device from being stopped -
one or more programs that have opened files on the drive. Just close
these files and repeat the operation again.
If you often need to unplug such devices you can take a look at
USB Safely Remove
- guaranteed safe removal in
How to stop a device with a 'hotkey' immediatelly, without displaying the menu.
By default the program displays the 'quick stop' menu on hotkey pressing,
where you can choose the required device using the keyboard. But if you usually
have only one removable device connected at a time, you will probably
prefer to use the "Stop immediatelly" option (see the "Hotkeys" tab of
the 'program options' dialog). After enabling this option, the program will
stop a device immediatelly after pressing Win+S hotkey if there is
only one device to be stopped. In other cases it will display the menu.
I want to see 'volume names' instead of 'device names' (for storage devices).
Just enable the option "Show volume names instead of device names" at the "General"
tab of the 'program options' dialog.
Neither Windows nor USB Safely Remove display my SATA (FireWire, LaCie) drive.
How can I stop it?
Firstly, make sure this device is not listed among the 'hidden devices' (
open the Main window, and see the section "Hidden devices"). Then, go to 'program
options', switch to the "General" tab and check the "Display all storage
devices" option. After pressing "OK" you will see your
device in the 'quick stop' menu together with some other devices that you will never need (and are unable to stop). Just
hide them from the menu (this makes things more convenient when working with your portable device).
I need to setup USB Safely Remove
on to many computers. How to make automatic installation?
I cannot set USB Safely Remove
systray icon to "Always hide" state. Why?
When the program automatically displays the device menu on mouse hover
over system tray icon, it makes systray hint of the program to be empty to
prevent displaying both systray hint and the device menu. However Windows,
doesn't handle this case properly and it refuses to always hide the icon with
empty systray hint.
The only way to solve this problem is to disable auto-popping up the
menu on mouse hover over the system tray icon. You may disable this
option in the program options -> "Behavior" -> "Show menu on mouse hower..."
I'd like... a new feature in USB Safely Remove!
Welcome to our online support form
just write down your suggestion there. We will consider it and possibly implement.
I have read all the FAQ but I still have some questions ...
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us your question. We will be happy to help you with the use of USB Safely Remove