Frequently Asked Questions

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Sales questions

I have purchased a one-year license, do I need to purchase a new license in a year?

No you don't have to purchase a new license in a year. Our basic license with one-year upgrade subscription allows you to get upgrades and technical support within one year after the purchase date. Then you can use any version you obtained during your upgrade period for lifetime and purchase an additional subscription only when you need it for the new features of the program.

It is the same for two year upgrade licenses, except the extended period of upgrades and technical support. If you purchase the lifetime upgrades license you can get all future upgrades.

I have lost my license key, can I restore it?

Yes, you can do it for free, just visit our restore license key service.

Common questions

What's the difference between USB Safely Remove and native Windows safe removal?

What's the difference between USB Safely Remove and Zentimo xStorage Manager?

Zentimo xStorage Manager is our another program with some advanced features over USB Safely Remove, find the differences here: Zentimo vs USB Safely Remove.

Technical questions

The program cannot stop my external drive, it's telling there's 'system' process locking it

In some rare cases even our program cannot stop a device. The native Safely Remove Hardware also cannot stop this device and there are actually no processes that are preventing the drive from removal. The "System" process and such files as displayed on the image above is just a consequence of the NTFS (file system) support mechanism working activity that keeps these files open forever even when you can stop the device without problems. We suppose this issue is actually a bug in Windows implementation of USB device support and at the moment we cannot overcome it. Besides such problems might be caused:
  • By some thirdparty low-level software installed on your computer such as antivirus or backup tool
  • By a malfunctioned USB device or USB concentrator which this device is connected to, or lack of correctly installed USB support drivers

What's USBSRService.exe process (USB Safely Remove assistance service)?

As it's said on the tin this is an assistance service for USB Safely Remove. It's responsible for some low level activities such as finding locking processes, managing letters etc. This a passive service it doesn't do anything on its own, it only does things when the main program asks it.

I cannot download the program from your web-site, it's always download broken

It seems you had connection problems while downloading first time and the broken file was cached by your browser. Try to clear the cache of your browser and then download the program once again. Read more on how to clear the browser cache.

Why is there an exclamation mark in Device Manager appeared since installation of your program?

Actually it's not an error. With this exclamation sign Windows notifies you that the following drives don't have a drive letter assigned to them. From Windows point of view it's strange that a drive doesn't have a letter assigned to it because you may not access the drive's content without letter. But here we have USB Safely Remove that automatically manages letters of unused card reader slots: it removes them when the slots are empty and assign the letter back when it find a memory card attached to the slot. So you shouldn't worry about these exclamation signs. If you wish to avoid these exclamation signs for some reason you can disable the option "Hide drive letters when there are no media inserted" located in the "Settings" -> "Drive Letters" tab.

My computer is no longer seeing a device after installation of your program

USB Safely Remove doesn't install drivers and doesn't interfere the normal work of USB devices or the system, therefore its work cannot be the reason of your USB device or USB controller failure. It's much much more likely that the reason of the issue is one of the following:
  • Installation of some low-level software (e.g. backup, antivirus or a kind of USB protection tools)
  • Incorrect work of USB drivers (Try to reinstall drivers of your USB controller or motherboard)
  • Hardware failure of your USB device or USB controller. Try your USB device on another computer and if it also cannot be seen it's problem of the device, otherwise it's a problem of your USB controller

The program constantly reconnects my device

USB Safely Remove only notifies you about disconnection or insertion of external devices and never does such actions without your direct command. If you see that a device is reconnected several times it might mean that either your device or USB hub (motherboard) or drivers are functioning inappropriately. If this is the only device with such behavior and all other devices connected to this USB port don’t have such problem it means that this device has some hardware problems and you should replace it or bring it to the repair service. If other devices connected to this port also being connected\disconnected without your intention it means that there's a problem with your USB controller (motherboard) or its drivers. You can try to reinstall drivers and if it doesn't help we can recommend to bring your computer to the repair service.

The program doesn't show my system SATA drive

Why do you need to see your system drive among the list of removable drives?

USB Safely Remove is no longer displaying system drives even if they are connected through internal SATA or USB interfaces. It's done intentionally because you cannot stop such drives, and there's no reason to keep them on the list of removable drives. Furthermore an attempt to unlock processes locking the system drive or changing the system drive's letter will lead to the system crash.

The program displays my internal SATA drive

USB Safely Remove lists all SATA and USB devices except the system (the drive where OS is installed) even if they are built in into your computer, because it's impossible for the program to distinguish its physical location. However you can hide these devices from the menu. Just right click to a device and select "Hide device from the tray menu" menu item. Read more on this topic.

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