Frequently Asked Questions
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I have purchased a one-year license, do I need to purchase a new license in a year?
No you don't have to purchase a new license in a year. Our basic license with
one-year upgrade subscription allows you to get upgrades and technical support within
one year after the purchase date. Then you can use any version you obtained during
your upgrade period for lifetime and purchase an additional subscription only
when you need it for the new features of the program.
It is the same for two year upgrade licenses,
except the extended period of upgrades and technical support. If you purchase the
lifetime upgrades license you can get all future upgrades.
I have lost my license key, can I restore it?
What's the difference between USB Safely Remove
and native Windows safe removal?
What's the difference between USB Safely
Remove and Zentimo xStorage Manager?
Zentimo xStorage Manager is our another program with some advanced features over USB Safely Remove, find the differences
here: Zentimo vs USB Safely Remove
Why do I need your program when I can setup "Optimize for quick removal" option
and just pull devices out?
Sure you can do this in case of such simple devices like jump drives.
They are optimized for quick removal and it's quite unlikely
that something happens with them. But even in this case no one guarantees
you weren't pulled the device out while a background program is writing an information
to it. So if you are absolutely sure in what you are doing you can just pull
the jump drives and similar devices down. But if you want to avoid any possible
data losses it's better to use safe removal.
An external hard drive is a more complex device which includes more
controlling chips (comparing to flash drive), has moving mechanical parts and no one knows what will happen
to the drive if you constantly pull it out.
It is similar to shutting down the computer by pulling out the cable from the socket
or disconnecting the battery from the laptop.
Therefore even manufacturers of hard drives (e.g. Seagate) recommend to disconnect
external hard drives using Safely Remove Hardware icon.
Besides USB Safely Remove offers significant
benefits for active use of external devices even you don't need Safely Remove Hardware.
Thanks to its convenient and feature-wise menu the program lets you navigate better
in the devices when there several ones on the list, can manage
drive letters, hide empty drives of card readers, can run programs on
device connection\disconnection and many more.
How to upgrade the program? Do I need to uninstall the previous version?
No you don't need to uninstall the previous version. Just
download the latest version
and run the installer, it will do upgrade automagically.
The program cannot stop my external drive, it's telling there's 'system' process locking it
In some rare
cases even our program cannot stop a device.
The native Safely Remove Hardware
also cannot stop this device and there are actually no processes that are preventing
the drive from removal. The "System" process and such files as displayed on the image
above is just a consequence of the NTFS (file system) support mechanism
working activity that keeps these files open forever even when you can stop
the device without problems. We suppose this issue is actually a bug in
Windows implementation of USB device support and at the moment we cannot
overcome it. Besides such problems might be caused:
- By some thirdparty low-level software installed on your computer such as antivirus or backup tool
- By a malfunctioned USB device or USB concentrator which this device is connected to, or
lack of correctly installed USB support drivers
What's USBSRService.exe process (USB Safely Remove assistance service)?
As it's said on the tin this is an assistance service for USB Safely Remove. It's
responsible for some low level activities such as finding locking processes,
managing letters etc. This a passive service it doesn't do anything on
its own, it only does things when the main program asks it.
We strongly recommend to never stop this service manually. If you need to
avoid any influence on USB devices e.g. when you update firmware on
your external device just exit from the main program by right clicking to
its system tray icon and choosing "Exit" in the menu. The service will
stay in memory though it will not influence devices or
performance of the system.
I cannot download the program from your web-site, it's always download broken
It seems you had connection problems while downloading first time and the broken file was
cached by your browser. Try to clear the cache of your browser and then download the
program once again. Read more on how to clear
the browser cache
Why is there an exclamation mark in Device Manager appeared since installation of your program?
Actually it's not an error. With this exclamation sign Windows notifies you that the
following drives don't have a drive letter assigned to them. From Windows
point of view it's strange that a drive doesn't have a letter assigned to it
because you may not access the drive's content without letter. But here we have
USB Safely Remove that automatically manages
letters of unused card reader slots: it removes them when the slots are empty
and assign the letter back when it find a memory card attached to the slot.
So you shouldn't worry about these exclamation signs. If you wish to avoid
these exclamation signs for some reason you can disable the option
"Hide drive letters when there are no media inserted" located in the
"Settings" -> "Drive Letters" tab.
My computer is no longer seeing a device after installation of your program
USB Safely Remove
doesn't install drivers
and doesn't interfere the normal work of USB devices or the system, therefore its
work cannot be the reason of your USB device or USB controller failure. It's much much more likely
that the reason of the issue is one of the following:
- Installation of some low-level software (e.g. backup, antivirus or a kind of USB protection tools)
- Incorrect work of USB drivers (Try to reinstall drivers of your USB controller or motherboard)
- Hardware failure of your USB device or USB controller. Try your USB device on another computer and if
it also cannot be seen it's problem of the device, otherwise it's a problem of your USB controller
The program constantly reconnects my device
USB Safely Remove only notifies you about disconnection or insertion of
external devices and never does such actions without your direct command.
If you see that a device is reconnected several times it might mean that
either your device or USB hub (motherboard) or drivers are functioning
inappropriately. If this is the only device with such behavior and all
other devices connected to this USB port don’t have such problem it means
that this device has some hardware problems and you should replace it or
bring it to the repair service. If other devices connected to this port
also being connected\disconnected without your intention it means
that there's a problem with your USB controller (motherboard) or its drivers.
You can try to reinstall drivers and if it doesn't help we can recommend to
bring your computer to the repair service.
The program doesn't show my system SATA drive
Why do you need to see your system drive among the list of removable drives?
USB Safely Remove is no longer displaying
system drives even if they are connected through internal SATA or USB interfaces.
It's done intentionally because you cannot stop such drives, and there's no reason
to keep them on the list of removable drives. Furthermore an attempt to unlock
processes locking the system drive or changing the system drive's letter will lead to
the system crash.
The program displays my internal SATA drive
USB Safely Remove
lists all SATA and USB devices
except the system (the drive where OS is installed) even if they are built in into
your computer, because it's impossible for the program to distinguish its
physical location. However you can hide these devices from the menu. Just
right click to a device and select "Hide device from the tray menu" menu item.
Read more on this topic
Still haven't not found an answer to your question?
Feel free to contact us using our support form